Romil Pant AVP Thomas Cook India:Thomas cook will always be omni-channel

Of your new customers today, what percentage of the journey starts with online discovery—and how does that ultimately convert into an offline or online booking? In this insightful conversation, we speak with Mr. Romil Pant, AVP, Thomas Cook India, about the changing travel-booking landscape and the growing influence of digital platforms and OTAs. A key question for the travel industry today is: What percentage of a customer’s journey now begins with online discovery—and how does that discovery ultimately convert into an online or offline booking? We also explore the future of travel distribution and ask whether Thomas Cook India’s growth strategy will increasingly focus on online customer acquisition and digital conversion, or whether the future lies in a hybrid model combining digital discovery with the expertise and service of traditional travel businesses.

In this interview: • Online travel discovery and customer behaviour • OTA vs traditional travel businesses • Digital customer acquisition • Online-to-offline travel bookings • The future of travel agencies • Travel technology and digital transformation • Changing Indian traveller preferences • The future of Thomas Cook India • Trends shaping the Indian travel and tourism industry If you are interested in travel industry trends, tourism, OTAs, travel technology, digital transformation, travel agencies and the future of tourism in India, this conversation offers valuable industry insights. Guest: Mr. Romil Pant Designation: AVP, Thomas Cook India