Virgin Australia Ditches Kiosks to Halve Check-in Time
Virgin Australia has removed self-service kiosks across its network, replacing them with a streamlined agent-assisted mobile and bag-drop model. The goal is to halve check-in times .
The B2B take
Counter-intuitive but telling. While most airlines push self-service, Virgin is betting on high-touch, high-speed service. For corporate travel managers and B2B agents booking premium clients, this could mean smoother airport experiences. For ground handlers, it’s a workflow redesign.
Watch for
Other carriers testing similar models. If Virgin succeeds, kiosks may disappear from more airports.
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This report is part of TheTravigator’s continuing news coverage of the travel, tourism, aviation, and hospitality sectors. Our editorial team publishes industry news, market insights, partnerships, policy developments, and business updates relevant to the travel trade community. For press releases, partnership opportunities, advertising enquiries, or editorial collaborations, please contact our editorial desk at:
INFO@THETRAVIGATOR.COM
