Agentic AI: Moving from Chatbots to Execution

The backend gets an upgrade as AI learns to navigate the GDS.

Forget the simple FAQ bots. The real revolution in 2026 is “Agentic AI.” As argued by industry expert Nick Filatov, the future isn’t AI that suggests actions, but AI that performs them—navigating complex Global Distribution Systems (GDS) to process refunds or rebook flights end-to-end .

This is being enabled by solutions like DerbySoft’s AI Voice Agent, which automates hotel calls for tour operators, handling booking verifications and amendments without human intervention . Furthermore, the adoption of the Model Context Protocol (MCP) acts as a bridge between legacy GDS systems and modern AI. This allows for “Predictive Disruption Management,” where systems automatically rebook passengers before the human agent even picks up the phone .